Users with iOS or Android devices can opt-in to receive Critical Alert/Urgent notifications in the event of an emergency. Critical Alerts is a special push notification classification that always appears at the top of your lock screen above all other notifications and plays a sound and sends alarm notifications, even if the device is muted or in Do Not Disturb mode.
How to configure Critical Alerts
iOS
Android
iOS
- Enter the iOS device settings on the device that will receive the Critical Alerts.
- Scroll down to the app list and tap Evertel.
- Tap Notifications.
- Tap the Allow Critical Alerts toggle to enable or disable Critical Alerts.
Note: The option to enable Critical Alerts in the app is available as a pop-up prompt when logging into the app for the first time or logging into a new version of the app for the first time.
Android
- In the Evertel app, open your drawer by tapping the menu icon in the top left
- Tap Settings at the bottom of the drawer
- Tap Notifications
- Tap Manage Notification Sounds & Settings
- Tap Notification Categories
- For each category labeled Urgent, tap the label to open its settings
- Scroll to the bottom and turn on Ignore Do not disturb