To enable Critical Alerts:
Note: The option to enable Critical Alerts in the app is available as a pop-up prompt when logging into the app for the first time or logging into a new version of the app for the first time.
To customize the alert sounds:
Note: With iOS 15 and iPadOS 15, you can turn on Critical Alerts so notifications come through even if your iPhone is muted or you have set up a Focus. When you use Focus*, it delays the delivery of notifications on iPhone to prevent interruptions. You can schedule a time to receive a summary of the notifications you missed.
*For more on Focus settings please read Apple’s knowledge article regarding the device feature. Click here!