While it’s easy and free to allow your employees to use SMS and public messaging apps for work, it comes with high risk.
Consumer messaging apps violate compliance mandates for work-related communication of government employees.
Evertel follows all compliance guidelines while giving those in government the instant and simple tools they’re used to.
We did not like using email since finding information was impossible… it takes forever. With Evertel, the speed of communications is great. I check Evertel messages immediately and customizing my tones & alerts are important due to the volume of messages I get everyday. Today, our employees are more informed than ever.
We are using Evertel to create a chatroom for all regional employees to work and deploy floods. When the flood is over, this room is used to create our after-action report and overtime/deployment tracking in case federal funds are submitted for reimbursement. Within hours, we have a complete report with minimal employee effort.
When our nation experienced the global pandemic in late March, 2020. We implemented all EOC branches in private rooms on our city’s Evertel platform. In less than an hour, we were fully deployed and had the ability to update all key leaders in the city as well as elected officials on our city’s response regarding Covid-19.
While it’s easy and free to allow your employees to use SMS and public messaging apps for work (trust us, they’re already using them), it comes with high risk. The use of such apps is a violation of both federal and state-level public records laws like FOIA and could lead to criminal and civil lawsuits against the agency.
Here are a few examples:
Get started by downloading the Public Safety Communication App Checklist. This straightforward, intuitive guide explains the 9 instant-messaging app functions that keep agencies compliant.
Tech companies have increasingly offered end-to-end encrypted messaging services in recent years, including WhatsApp, Signal, and many others. That means the messages are unreadable by anyone except the sender and recipient — including the messaging service itself and the agency.
The challenges this presents extend beyond the government’s compliance requirements and prevents agencies from managing or even knowing about unscrupulous internal behavior, putting the individual and agency at considerable legal risk.
Violate compliance mandates
Meets FOIA, CJIS, HIPAA compliance mandates
No. Only accessible by individual
Yes. Agency can audit ALL content
Promote going 'dark'
Prevents going 'dark' for full transparency and accountability
High legal exposure. Phone subpoena likely
No legal exposure. Phone subpoena unlikely
Evertel’s team includes three retired Chiefs of Police with a combined 88 years in law enforcement. That’s why Evertel is so effective. It’s specifically designed to enhance the real-time, critical nature of your work by those that have done your work before.
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